Return And Refund Policy

Return & Refund Policy

We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.

Eligibility for Returns

To be eligible for a return:

• The item must be in the same condition as when you received it.
• It must be unworn, unused, with tags, and in the original packaging.
• You’ll also need to provide the receipt or proof of purchase.

Before returning any item, please contact Giulia Secret (via our online customer service team or email) and include your Order Number and the reason for the return to receive authorisation by email.

To initiate a return, contact us at sales@giuliasecret.com.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if:

• The item is defective
• The item is damaged
• You received the wrong item

We’ll evaluate the issue and resolve it promptly.

Note: We do not accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get the item you want is to return the item you have. Once your return is accepted, you can place a new order for the replacement item.

Refunds

We will notify you once we’ve received and inspected your return. If your refund is approved, it will be automatically issued to your original payment method within 10 business days.

Please note that it may take additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your return was approved and you haven’t received your refund, please contact us at sales@giuliasecret.com.